AUMS Customer Portal

Solution for electronic customer service.

 

The AUMS Customer Portal is a new generation solution intended for enterprises that wish to improve electronic communication with their customers, to distribute invoices and billing information. It forms an excellent basis for creating digital solutions, as well as efficiently expanding your offerings with new products and services, no matter what industry you are in.

The system is based on AUMS Digital Cloud, which ensures fast implementation, integration of all services on a single web platform and their high availability. It provides full access to the data of every product and service offered from your smartphone, computer or tablet.

AUMS Customer Portal provides:

  • effective development of digital offerings
  • multiple media support from a single platform
  • fast and smooth account activation
  • intuitive access to complete information about services
  • integrated e-payments as standard
  • possibility of moving full customer service to the Internet
  • friendly, configurable and interactive interface
  • easy integration of services e.g. by a cloud provider (chatbot, etc.)

Why AUMS Customer Portal?

  • rapid market introduction of new products
  • IT infrastructure and systems maintenance costs reduction
  • easily adaptable to current and future business needs
  • improved customer service and communication quality
  • cutting down on expenses related to document circulation
Download brochure

More than Online Customer Service

AUMS Customer Portal provides support to all companies selling online, as well as those related to the handling of billing services, including:

energy companies and resellers

gas companies

telecoms

local government entities

Contact us

Choose the best electronic customer support software.

Harness the potential of AUMS Customer Portal and gain:

Get an extra starting bonus.

Learn more about the AUMS Customer Portal functionalities included in the starter package.

Account
Registration

  • self-registration
  • filling out the registration form
  • input data verification based on data from a billing system or other source system

Utility consumption tracking

  • visualization and comparison of consumption
  • visualization and comparison of the electricity produced (prosumer)
  • self-entering of meter readings

Electronic
payments

  • verification of overdue invoices
  • integration with e-payment platform

Customer Contract

  • verification of currently signed contracts
  • visualization of contract terms and data
  • presentation of new contract terms and conditions and the possibility of their acceptance by the customer

Viewing billing data

  • viewing current and outstanding balances
  • viewing lists of invoices

Handling of requests

  • reports and complaints
  • replies to customers

Conclusion of contracts on-line

  • displaying proposals for new offers with the possibility of accepting them
  • possibility of concluding the contract by the customer without leaving home
  • support for paperless signatures (document form)
  • possibility for the final customer to accept the annex propos

Use it anyway you want

The AUMS Customer Portal is available in four deployment models. Choose the one that best fits your business needs.

Choose easy integration and expansion.

The AUMS Customer Portal has a modern architecture based on microservices and API. It comes with full documentation so you can easily customize it. You also remain the owner of your data and have full control over the process. The system is integrated as standard with various solutions, including e-payment and AUMS Billing, which shortens the deployment time.

Let’s stay in touch

Every organisation is different. Contact us and let us help you choose the best solution for your company.

    Zostańmy w kontakcie